Surprise and delight your customers
It was March 2020, when communities were faced with significant changes, in life and business.
Forced to rethink and adapt, businesses were forced to explore new ways to create income, service and connect with their clients, referrers and business opportunities.
In this conversation, Kerryn Powell the Network Catalyst, talks with Karl Schwantes, Customer Experience Expert & winner of the best customer experience award in the My Business Awards 2020 and in the jewelry business for over 26 years.
Hear how Karl, along with his family built a strong business, Xennox Diamonds, and played a large part in creating memories across generations. The business faced a major challenge when weddings were put on hold in 2020 causing Karl to sit back and reflect.
He looked closely at where his business had come from and what he had learned. He started My 5 Star reviews, utilising his skills to share learning and experience with other business owners, knowing that Google reviews are a powerful marketing tool.
Learn how Karl is now creating a ripple by contributing to other businesses who focus on customer experience to surprise and delight their customers and grow their businesses.
Enjoy the conversation.
PLEASE NOTE: Karl Schwantes will be the guest speaker at the YTM Business Connect Lunch and Learn on 7th September on Grow your business with Google. Details to book here
Contact Karl Schwantes
W: https://my5starreviews.com.au/
Contact: Kerryn Powell